Privacy policy

Our approach to privacy

Valoir respects your privacy and handles personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act (POPIA).

Information we collect

When you browse the store, place an order, submit a query, or otherwise interact with Valoir, we may collect information needed to provide the service. This can include your name, delivery and billing details, contact details, order information, payment confirmation, device and browser information, website activity, and information you choose to provide in a support request.

How we use information

We use personal information to process and deliver orders, provide customer support, prevent fraud, maintain and improve the store, meet legal and accounting requirements, and send marketing communications where you have chosen to receive them.

Payments

Payments are processed securely through approved payment providers, including Yoco and supported digital-wallet services. Valoir does not store complete payment-card details.

Service providers

We may share the minimum information required with service providers that help us operate the store, process payments, deliver orders, provide technology, prevent fraud, or meet legal obligations. These providers include Shopify, payment partners, Aramex, and other operational service providers. They may process information only for the relevant service and subject to their own privacy obligations.

Cookies and website data

The store may use cookies and similar technologies to operate essential features, remember preferences, understand site performance, and support relevant marketing. Browser settings can be used to control cookies, although disabling essential cookies may affect store functionality.

Data retention and security

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, support, fraud prevention, and legal or accounting obligations. Reasonable technical and organisational safeguards are used to protect personal information, but no online system can guarantee absolute security.

Your rights

Subject to applicable law, you may request access to personal information held about you, ask for inaccurate information to be corrected, request deletion where appropriate, or object to certain processing. Requests can be submitted through the Contact page on this store. We may need to verify your identity before completing a request.

Children

This store is not intended for children who cannot lawfully enter into a purchase without the involvement of a parent or guardian.

Changes to this policy

This policy may be updated when our services, legal requirements, or operating practices change. The latest version will remain available on this page.