Velvetine
Valoir service
Helpful
answers.
A considered guide to your frame, your order, and what comes next.
How does delivery work?+
Delivery options are shown at checkout. Once your order is on its way, we will send tracking details by email.
How do I choose the right frame?+
Start with the shape you are drawn to. If you need a second opinion, contact us with the look you want to achieve.
What comes with my sunglasses?+
Every Valoir frame includes a protective case and a lens-cleaning cloth.
Can I amend my bag before checkout?+
Yes. Open your bag at any time to adjust quantities or remove an item before checkout.
How do returns work?+
You have 7 days to consider your order. Contact us with your order number and we will guide you through the next step.
