Privacy Policy

Privacy Policy

Effective date: 4 August 2026

Valoir respects your privacy and processes personal information in line with applicable South African law, including POPIA.

Information we collect

We may collect information provided when you place an order, contact us, subscribe to marketing, or use our website. This may include your name, email address, telephone number entered at checkout, delivery details, order information, device details, and browsing activity.

How we use it

We use personal information to process and deliver orders; communicate about purchases, service requests, and delivery; provide customer support; send marketing where permitted; improve our website, products, advertising, and customer experience; prevent fraud; and meet legal obligations.

Third parties and advertising

We may share necessary information with trusted service providers including Shopify, Yoco, Apple Pay and Google Pay processing partners, Aramex, email-marketing providers, analytics providers, and advertising platforms such as Meta, Google, and TikTok. They may only use the information as needed to provide their services or as required by law.

Cookies

We use cookies and similar technologies for website operation, analytics, advertising measurement, and personalised marketing. You can manage cookies through your browser settings, although some website features may not work correctly if cookies are disabled.

Your choices and rights

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email. You may request access to, correction of, or deletion of personal information by emailing ruchikaramdeen1@gmail.com. We may retain certain records where required for legal, accounting, fraud-prevention, or operational reasons.

We use reasonable safeguards to protect personal information, but no internet transmission or storage system can be guaranteed completely secure.